Order is processed through Monday - Friday 8am to 4pm EST. Due to the increased amount of the orders, please allow up to 3 business days of order processing time.

USPS and UPS are experiencing transit delays nationwide. Transit times are not guaranteed.

Shipping on reward items is always Free!

Domestic (US) 

* Paid Shipping rate is calculated at checkout.

* Free Shipping in US on order over $40.Shipping speed based on best rate available via USPS or UPS. Typically within 3 - 8 days.

International

* International is shipped via USPS. Shipping rate is calculated at checkout.

* Free shipping speed is based on best rate available via USPS or UPS

Canada: Free Shipping On Order Over $150

The rest of the world: Free Shipping On Order Over $250 

Please check your spam or junk folder, or both. The confirmation email is sent by the system automatically and sometimes, for whatever reason, it goes straight to the spam/junk folder. If you still can't find it. Please send us an email contact@chopperandotis.com.

We are located in Pittsburgh, PA. All Products are shipped from Pittsburgh, PA

We are currently experiencing longer routing time with USPS and UPS. Please allow an extra 7 business days than the estimated delivery date.

If 7 business days after the estimated delivery date had past and you still didn't receive your order, please let us know by Contact Us.

To find out where your order is, please visit Track My Order

We offer free shipping for all reward items.

Our system only accepts one discount per order. If you have multiple discount codes, please use them in multiple orders.

If you have further question, please send us an email at contact@chopperandotis.com

Our system only accepts one discount per order. Please make sure your order does not already have an offer on it. If you have multiple discount codes, please use them in multiple orders.

If you have further question, please send us an email at contact@chopperandotis.com

No. Our system only accepts one discount or reward per order. If you have multiple rewards, please redeem them in multiple orders.

If you have further question, please send us an email at contact@chopperandotis.com

You must add the free reward to cart in order to redeem the reward.

Our system only accepts one discount per order. If you have multiple discount codes, please use them in multiple orders. This means if you want to redeem multiple rewards, please redeem them separately in multiple orders.

The free gift card reward is to redeem the corresponding amount of e-gift card. You must add the e-gift card to cart and enter the redeem code in checkout.

After you placed the gift card order, you will receive an email with your gift card number. Use the gift card number to purchase any toy for your pup friends!

The toys are guaranteed pet safe, and non-toxic. It is the owner's responsibility to understand the dog's size and play style in selecting appropriate toys. We recommend to always supervise when the dogs are playing with the toys. Remove if your pet tries to bite off or swallow pieces of toy. If you have any question, please email us at contact@chopperandotis.com

We ensure testing and evaluate the toys with the vendors and lots of pups testing playtime, however, it really depends on the dog's size, strength and play style.

We love to hear back about your feedback that can help us improve the product information as well as any question you might have. Please email us at contact@chopperandotis.com

For major chewers, it is important to satisfy their chewing needs while protecting their teeth and gums. We recommend the power chewer collection or the tough chewer collection. Our chew toys are made with your dogs in mind - a softer outer layer that can stand for great chew force. It reduces the pressure on dogs teeth and gum and also last much longer than plastic materials.

For Made In the USA products, please visit Made In the USA collection

Most of the Interactive Treat Finders and be used as slow feeder. Our favorites are Rumbl Treat Toy and Orbee-Tuff Maze. These toys roll when nudged by nose or paw. They are easy to be rolled around too. Check out our Interactive Treat Finders collection

Most of the toys are safe for dishwasher or washing machine. We recommend using the non-toxic detergent. Here is a detailed cleaning guide: Freshen Up Your Games With Clean Toys

We offer 100% guarantee within 30 days upon delivery. For more detail, please see our return policy

We offer 100% guarantee and have as much information in helping the pet parents on the product pages, please read before purchase.

We accept returns of unworn, unwashed, and undamaged items within 30 days of delivery. Please fill out the form on our return center

Please fill out the form for exchange here. If the toy's label is not removed, we are gladly to accept the return items and send you new ones. If the toy's label is removed, please send us an email contact@chopperandotis.com and we will work with you to find a solution.

Please understand that no toy is indestructible. It is the owner's responsibility to understand the dogs' strength and play style.

However, if you have any question or think the information on the product page is unclear or misleading, our return policy is 30 days upon delivery. Please send us an email to Customer Support  during the 30 days window along with a photo of the damage item. 

We will make it right for you and for the other pet parents purchasing the same products moving forward.

If the product arrives defected, we are happy to send you a replacement or issue and refund. Please fill out the form here