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    Our current order processing time is up to 3 business days. USPS and UPS are experiencing transit delays nationwide. Transit times are not guaranteed. We are working as hard as we can in a safe and sertilized environment in Pittsburgh, PA, USA.


    FAQ

    Products

    The toys are guaranteed pet safe, and non-toxic. It is the owner's responsibility to understand the dog's size and play style in selecting appropriate toys. We recommend to always supervise when the dogs are playing with the toys. Remove if your pet tries to bite off or swallow pieces of toy. If you have any question, please email us at contact@chopperandotis.com

    We ensure testing and evaluate the toys with the vendors and lots of pups testing playtime, however, it really depends on the dog's size, strength and play style.

    We love to hear back about your feedback that can help us improve the product information as well as any question you might have. Please email us at contact@chopperandotis.com

    For major chewers, it is important to satisfy their chewing needs while protecting their teeth and gums. We recommend the power chewer collection or the tough chewer collection. Our chew toys are made with your dogs in mind - a softer outer layer that can stand for great chew force. It reduces the pressure on dogs teeth and gum and also last much longer than plastic materials.

    For Made In the USA products, please visit Made In the USA collection

    Most of the Interactive Treat Finders and be used as slow feeder. Our favorites are Wobble Ball 2.0 and Orbee-Tuff Maze. These toys roll when nudged by nose or paw. They are easy to be rolled around too. Check out our Interactive Treat Finders collection

    Most of the toys are safe for dishwasher or washing machine. We recommend using the non-toxic detergent. Here is a detailed cleaning guide: Freshen Up Your Games With Clean Toys

    Shipping Information

    We are located in Pittsburgh, PA. All Products are shipped from Pittsburgh, PA

    USPS and UPS are experiencing transit delays nationwide. Transit times are not guaranteed.

    Domestic (US) 

    Free US Shipping with 2 - 5 days shipping speed based on best rate available via USPS or UPS.

    International

    International is shipped via USPS. Shipping rate is calculated at checkout. Free shipping speed is based on best rate available via USPS or UPS

    Canada: Free Shipping On Order Over $75

    The rest of the world: Free Shipping On Order Over $250 

    Order is processed through Monday - Friday 8am to 4pm EST. Please allow 1 - 2 days of order processing time.

    We are currently experiencing longer routing time with USPS. To find out where your order is, please visit Track My Order

    Return & Exchange

    We offer 100% guarantee within 30 days upon delivery. For more detail, please see our return policy

    We offer 100% guarantee and have as much information in helping the pet parents on the product pages, please read before purchase. We accept returns of unworn, unwashed, and undamaged items within 30 days of delivery. Please fill out the form on our return center

    Please fill out the form for exchange here. If the toy's label is not removed, we are gladly to accept the return items and send you new ones. If the toy's label is removed, please send us an email contact@chopperandotis.com and we will work with you to find a solution.

    Please understand that no toy is indestructible. It is the owner's responsibility to understand the dogs' strength and play style. However, if you have any question or think the information on the product page is unclear or misleading, please send us an email contact@chopperandotis.com along with a photo of the damage item. 

    We will make it right for you and for the other pet parents purchasing the same products moving forward.

    If the product arrives defected, we are happy to send you a replacement or issue and refund. Please fill out the form here

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